The challenge
Dozens of point-to-point interfaces linked the hospitals' EHR, labs and billing systems. Every change risked breaking something, and claims were often rejected for missing data.
What we did
- Introduced an integration layer with standard APIs for clinical data and EDI for claims
- Validated claims before submission so errors are caught at source
- Set up monitoring, audit trails and access controls for patient data
The outcome
New systems now connect once to the integration layer, and claims go out cleaner, with fewer rejections.
